29 February 2008

AVG Antivirus problem

Is anyone else having this problem with AVG antivirus software?

"The system just recovered from a serious error"

Microsoft reported:

Problem caused by antivirus software

Although we have not determined the specific cause of this problem, we know the problem was caused by antivirus software.


To try to solve this problem, follow these steps. Each of the steps might solve your problem. If following a step doesn't fix your problem, then go on to the next step.

Update your antivirus software

Missing antivirus software updates could be the cause of your computer's problem.

Check for multiple antivirus programs running on your computer

Running two antivirus software programs on your computer at the same time is not recommended because the two programs can interfere with each other. Even if you don't think your computer could be running two antivirus programs, antivirus software can sometimes come bundled with your computer and it might be running without your knowledge.

Contact the antivirus manufacturer

If you've completed the previous steps, we recommend you contact the antivirus manufacturer directly for additional support.

Problem is:

  • The problem apparently occurred during an update of AGV antivirus.
  • AVG doesn't provide support for the free version, so there's no way to tell them about the problem.

Is it likely that AVG will become aware of the problem and fix it?

Is there any other good antivirus software out there?


Tauratinzwe said...

My son's computer has this problem when trying to run the root virus detection software of AVG. It seems OK with the regular version. The on-line free scan by Panda said he had a root virus.

Have you tried uninstalling and re-installing? Sometimes that helps (may need to remove references from registry -- a real pain).

Panda has an on-line free version.

Sue said...

We had trouble with AVG about eighteen months ago - I forget the details. Anyway, someone recommended we use Avast! which is also free (for the home edition), and can be set to run whenever the screensaver comes on, which seemed like a good idea. It updates itself quietly in the background too, and I've found it very effective. Site is http://www.avast.com/

Anonymous said...

Avast is a far better program that AVG and its also free. It has an update feature like Norton to keep you protected. Antivirus Freeware

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Anonymous said...
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grot said...

Thank you very much. This was a great help.

Macrovirus oncall said...
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